Frequently Asked Questions

Everything you need to know about shopping with Era.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.

Which payment methods do you accept?

Era accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

Are your products covered by a warranty?

Yes, all Era products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.

Do you offer eco-friendly packaging?

We are committed to sustainability. All Era orders are shipped using 100% recyclable or biodegradable materials to minimize our environmental footprint.